Refund policy

MS Selection Return & Refund Policy

Last updated: October 18, 2026

At MS Selection, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Right to Cancel & Return Window (14 Days)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order and request a return within 14 days of receiving your item.

  • You must notify us of your return request within 14 days of delivery.

  • Once notified and approved, you have a further 14 days to send the item(s) back to us.

2. Return Conditions & Special Exemptions

To be eligible for a return and full refund, items must be returned in their original, resellable condition:

  • Unused, unworn, and unwashed.

  • In their original inner/outer packaging with all tags, cards, and accessories attached.

  • Free from any signs of wear, scents, or damage.

Special Terms for Specific Items:

  • Badge Backing Cards: Due to packaging and transit, there may be slight pin indentations or press marks on the backing card caused by the badge pin. This is a normal manufacturing/packaging occurrence and is not considered a product defect or damage. Returns requested solely due to card indentations will be processed under standard "Change of Mind" terms (buyer pays return postage).

  • Blind Boxes / Mystery Bags: Due to the nature of blind box collectibles, returns or exchanges are strictly NOT accepted once the outer box, foil packaging, or blind bag has been opened or unsealed, unless the item is proven to have a major manufacturing defect.

  • Anti-Tamper & Security Seals: Certain items are dispatched with custom anti-tamper, anti-fraud, or security void seals. If the security seal is broken, damaged, altered, tampered with, or missing, the item will be strictly non-returnable and non-refundable.

Non-Returnable / Non-Refundable Items:

  • Opened, unsealed, or tampered Blind Boxes / Mystery Bags.

  • Items with broken, damaged, or missing anti-tamper/security seals.

  • Gift cards.

  • Personalised or custom-made items.

3. How to Initiate a Return

To start a return, please contact our customer support team:

  • Email: cs@msselection.co.uk

  • Please include: Your Order Number, the item(s) you wish to return, photos of the item/packaging, and the reason for the return.

Once your return request is reviewed and approved, we will provide you with the return address and instructions. Items sent back to us without prior return approval will be rejected.

4. Return Shipping Costs

  • Standard Returns (Change of Mind): Customers are responsible for paying their own return shipping costs. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit.

  • Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or you received the wrong item, please email us immediately at cs@msselection.co.uk with clear photos/videos. We will cover the return shipping costs or issue a replacement/full refund free of charge.

5. Refunds & Processing Time

  • Inspection: Once we receive and inspect your returned item (checking all security seals and blind box packaging), we will notify you by email regarding the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed back to your original payment method within 5 to 7 business days.

  • Delivery Fees: Original standard delivery costs will be included in the refund for full order cancellations within the 14-day statutory period. Express or upgraded shipping charges are non-refundable.

6. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

  • Email: cs@msselection.co.uk

  • WhatsApp: +44 7942325853