Shipping policy

MS Selection Shipping Policy

Last updated: October 18, 2026

Thank you for shopping at MS Selection. Here are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and UK public holidays) after receiving your order confirmation email.
You will receive a notification email containing your tracking number as soon as your package has been dispatched.

2. Shipping Services, Rates & Compensation Limits

We send our parcels using Royal Mail tracked services to ensure safe and reliable delivery. Shipping options and costs will be calculated and displayed at checkout:

Royal Mail Tracked 48: Delivery usually takes 2 to 3 business days after dispatch. Includes standard carrier compensation coverage up to £75.
Royal Mail Tracked 24: Delivery usually takes 1 to 2 business days after dispatch. Includes standard carrier compensation coverage up to £75.
Royal Mail Special Delivery : Next business day delivery guaranteed. Includes enhanced carrier compensation coverage up to £750.
Free Shipping: We offer free Royal Mail Tracked 48 on eligible orders over £50.

Please note: Delivery timeframes are estimated by Royal Mail and are not strictly guaranteed.

3. High-Value Orders & Shipping Risk Notice

Tracked 24 / Tracked 48 Liability Limit: Royal Mail Tracked 24 and Tracked 48 services carry a maximum transit loss/damage compensation limit of £75 per parcel.
Recommended Upgrade: For orders with a total value exceeding £75, we strongly recommend selecting Royal Mail Special Delivery Guaranteed at checkout to ensure your parcel is fully insured against potential loss or damage in transit.
Claims Limit: In the rare event of a parcel being lost or damaged by Royal Mail, any compensation issued will be strictly subject to the maximum liability limit provided by the chosen shipping service.

4. Order Tracking

When your order has shipped, you will receive an email containing a Royal Mail tracking link. You can track your parcel's progress in real-time on the official Royal Mail website or through the link provided in your email. Please allow up to 24 hours for tracking updates to register after receiving your dispatch notice.

5. Address Accuracy & Undeliverable Parcels

Please check your shipping details carefully during checkout. We are not responsible for parcels sent to incomplete or incorrect addresses provided by the customer.
If a package is returned to us by Royal Mail due to an incorrect address, uncollected parcel from a local delivery office, or failed delivery attempts, the buyer will be responsible for the postage costs associated with re-shipping the order.

6. Damaged, Lost, or Missing Parcels

Damaged Goods: If your parcel arrives with clear signs of external damage, please take photos of the outer box/packaging before opening. If the contents inside are damaged, contact us immediately at cs@msselection.co.uk with your order number and clear photos/videos.
Missing or Delayed Parcels: If your tracking status displays as "Delivered" but you have not received your parcel, please check with household members, neighbours, or safe places around your property first. If you still cannot find your package, please email cs@msselection.co.uk so we can lodge a formal claim/investigation with Royal Mail.